C O N T A C T  U S

A:   Россия, г. Санкт-Петербург, Кожевенная линия, 40А

T:   8 (911) 799 03 01

E:  vladislava_duleva@mail.ru

MON - SUN:  10am - 10pm

© 2019 by Frau Specht

SHIPPING POLICY

Delivery to Russia is free.

Delivery to other countries - 2000 rubles.

The order will be send to the address given at registration. Delivery duration may be increased during the marketing campaigns and seasonal sales.

Please note that incorrectly specified when ordering the phone number and address are the reasons for the delay. Please carefully check the details provided during the ordering process.

RETURN & EXCHANGE POLICY

The refund of the sums paid is possible only if you are not happy with the goods quality or have found a flaw. The returned or exchanged goods should match the following criteria. The returned goods should be sent to us not later than within 7 days from their receipt. Please, pay attention that we are allowed to process the exchange of goods in the country of delivery only. If you have returned the goods from another country, please be aware that you may be required to pay additional postage.When your goods are received by our team or if all the conditions of the return are met, we shall authorize the refund of the sums paid. We strongly recommend all our customers to check the goods upon receipt, especially before removing the tags and other elements of original packing. The garments are to be returned in an unworn, undamaged and unused state. We recommend returning the goods in the original packing to prevent possible damage during the delivery. The return and exchange of all the goods is done at your expense via any method convenient to you. After we receive the goods, we authorize the refund of the sums paid.

 
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